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Where to?

This order is picked and packed at Bowen Supa IGA. You can collect your order from Hamilton Island.

Click and collect is available Tuesday to Friday between 1500 and 1730 and Saturday between 1200 and 1430 at the Hamilton Island logistics office located in the Hamilton Island Boatyard area, opposite marina F arm.

  • Unclaimed orders on the scheduled delivery day will be held for a maximum of one day (except for any orders due for pick up on the Saturday delivery). Product quality claims will be void for orders not collected on the scheduled delivery day
  • There is no pick up of groceries on a Sunday and a Monday.
  • Orders can be placed from 14 days before the delivery time slot
  • Delivery fee is $17 per order up to $400. Each increment over $400 is charged an additional $17 delivery fee.
  • We encourage you to bring recyclable grocery and chilled carry bags to transfer your groceries from the delivery transport boxes at the logistic offices to your home, as they will be handed to customers in plastic shopping bags at the time of collection. Delivery boxes are required to remain at the click and collect location. 

Delivery Enquiries

For all delivery enquiries, please phone our hotline on 07 4946 8024 between 2pm – 5pm, Monday to Friday.

Delivery FAQs

How far in advance can I order?
Orders can be placed from 14 days before the delivery time slot

Missing Products?
If there are items missing from your delivery or collection, then you should check the receipt that we provided to you to determine if the missing product is marked as out of stock. If so, then we will provide you with a refund to your on-line account for the products that were not supplied. In all other circumstances, you may contact Customer Service on 07 4786 1844 between 8am - 4pm Monday to Friday. All claims must be made within 24 hours after the delivery or collection time and we will take steps to verify and confirm any such missing items. 

Unsure of the pickup location?
Please see map below or phone the delivery enquiries line between 2-5pm Monday to Friday for directions from your location.

Need to return an item?
If you wish to return a product that was provided to you because it is defective, please contact our Customer Service by telephone 07 4786 1844 between 8am - 4pm Monday to Friday, within 8 hours of the delivery time to make arrangements to return that product.

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Hamilton Island Online Store orders fulfilled by Dempsey and Co t/a Bowen Supa IGA, Registered Office 57 William Street, Bowen, 4805, QLD, Australia